FREQUENTLY ASKED QUESTIONS
We work hard to get your order on its way as quickly as possible!
Orders placed by 4:00 PM PT, Monday through Friday, usually ship the same day. On Saturdays, orders placed by 1:00 PM PT usually ship the same day.
Orders placed after the cutoff time will ship on the next business day. We do not ship on Sundays, and orders placed on holidays will be processed on the next business day.
We’ll always do our best to get your package on its way to you as quickly as possible.
If your checkout didn’t complete, the “charge” you see is usually a pending authorization from your bank, not a completed payment. These authorizations typically drop off automatically within 5-7 business days (timing depends on your bank).
We typically respond within 1 business day. Customer Service Hours: Mon–Sat, 9:00 AM–5:00 PM PST.
Please include your Order Number, the email used at checkout, and a brief description of the issue. If it’s a delivery problem, include the tracking number if available.
If your order hasn’t shipped yet, we may be able to update the address. Contact us ASAP with your Order Number and the correct address. If the order has already shipped, address changes may not be possible.
Yes — many “out of stock” items are restocked, and we often restock quickly. For the fastest update, contact us with the product name (plus flavor/nicotine option, if applicable) and your email. We’ll check availability across our multiple warehouses and help fulfill your order as soon as possible.
If an item is limited or seasonal, we’ll confirm whether it’s expected to return or has been discontinued.