Refund & Return Policy

Due to safety and hygiene considerations for our customers and staff, all items purchased from our online store are final sale and are non-returnable and non-exchangeable, whether opened or unopened, unless the product is verified to be defective or damaged.

Please review your order carefully before completing your purchase.

We Do Not Accept Returns or Exchanges For:

  • The wrong product was ordered.
  • You do not like the flavor you purchased.
  • You ordered more items than needed.
  • You changed your mind or no longer need the product.
  • The item is unopened but is otherwise not defective or damaged.

Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 7 days of delivery and provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the defect or damage

Once the issue has been verified, you may choose from the following options:

  • A replacement
  • Store credit
  • A refund to the original payment method

We will cover any applicable shipping costs related to verified defective or damaged products.

How to Report a Defective or Damaged Product

Email: support@relxpodusa.com
Subject: Product Issue – Order #XXXXX

Please include your order number, a description of the issue, and clear photos or videos showing the problem.