Shipping Policy

Delivery areas, compliance restrictions, processing times, shipping methods, tracking, and optional shipping insurance.

Shipping Fees
Free Economy Shipping on orders over $79 (before tax)
  • $ 6.99 (Economy Shipping)
  • $14.99 (Express Shipping)
  • $45.99 (International Shipping)
Processing Cutoff

Monday–Friday: Orders placed by 4:00 PM PT usually ship the same day.

Saturday: Orders placed by 1:00 PM PT usually ship the same day.

Sunday & Holidays: No shipping. Orders will be processed on the next business day.

Orders placed after the applicable cutoff time will usually ship on the next business day.

Adult Signature (21+)
Required for all orders (included at checkout)

Compliance & Shipping Restrictions (PACT Act)
Due to the PACT Act (enacted December 27, 2020) and state/local regulations, we are limited to approved shipping destinations.
Where We Ship

We ship within the United States and also offer international shipping to Canada and China. International shipping is a flat $45.99. (Duties, taxes, and customs fees are not included and may be charged by the destination country upon delivery.)

We Do Not Ship To
  • PO boxes
  • Military bases (APO/FPO/DPO)
  • International addresses
Restricted Locations
  • CA: No flavored products
  • Chicago, IL: No flavored products
  • KY: No nicotine-containing products
  • NY: Hardware only (no vape products/e-liquids)
  • WI: Only vapes listed in the state-approved directory are permitted

Processing Times & Tracking
Orders are processed and shipped on business days only (Mon–Fri, excluding national holidays).
  • Order confirmation email is sent after purchase.
  • Tracking email is sent once the package ships. Please check spam/junk folders if you don’t see it.
  • Cutoff: Before 4:00 PM PDT (business days) ships same day; otherwise ships next business day.
Orders Placed On
Ships Out
Mon–Fri before 4:00 PM PDT
Same business day
Mon–Fri after 4:00 PM PDT
Next business day
Sat before 1:00 PM PDT
Same business day
Sat after 1:00 PM – Sun + Holidays
Next available business day

Processing times may be extended during peak seasons, promotions, or unforeseen circumstances.

Shipping Methods & Estimated Delivery Time
  • Standard: 5–7 business days
  • Priority: 3–5 business days
  • Express: 2–3 business days

Delivery estimates begin after the order has shipped, not from the order date.

Shipping Responsibility & Carrier Delays
  • Customers are responsible for providing the correct shipping address.
  • Once handed to the carrier, we cannot change the shipping address.
  • We cannot control routing, delivery speed, or carrier delays (weather/service disruptions, etc.).

100% Satisfaction Shipping Insurance (Optional)
Add Shipping Insurance at checkout for 100% satisfaction protection.
If your insured package is lost, damaged, or missing items
We will resolve it with a replacement shipment or store credit (based on claim review).
Claim Timeframe
Contact us within 72 hours of the delivery scan time shown by the carrier (or within 72 hours of receiving the package).
What We Need
  • Order number
  • Photos of the outer package + product(s)
  • If damaged: photos of damage + packing materials
Not Covered
  • Issues reported after 72 hours
  • Incorrect address entered at checkout
  • Packages marked delivered but stolen after delivery (porch theft)
  • Carrier delays due to weather/service disruptions

Contact Us

If you have questions about shipping or delivery restrictions, please email support@relxpodusa.com.

Note: Delivery estimates are not guaranteed and may vary by destination and carrier service availability.