Privacy Policy

This Privacy Policy describes how relxpodusa.com (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following types of information:

a. Personal Information

Information you voluntarily provide, including but not limited to:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party payment processors)

b. Order & Account Information

  • Order history and transaction details
  • Customer support communications

c. Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate order confirmations, shipping updates, and customer support responses
  • Improve website performance and user experience
  • Prevent fraud and unauthorized transactions
  • Comply with legal and regulatory obligations
  • Send promotional or marketing communications (only if you opt in)

3. Payment Information

All payments are processed through secure third-party payment providers. We do not store or have access to your full credit card or payment details. Payment processors handle your data in accordance with their own privacy and security policies.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Analyze website traffic and performance
  • Remember user preferences

You may disable cookies through your browser settings; however, some features of the website may not function properly as a result.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with:

  • Service providers (payment processors, shipping carriers, email services) strictly for business operations
  • Legal authorities if required by law, regulation, or legal process
  • Fraud prevention and security service providers

All third parties are required to protect your information and use it only for authorized purposes.

6. Age Restriction

Our website and products are intended for adults of legal age only.
We do not knowingly collect personal information from individuals under the legal age to purchase vaping products. If we become aware that such information has been collected, we will take steps to delete it promptly.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. While no system is completely secure, we strive to use commercially acceptable means to safeguard your data.

8. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

a. Your California Privacy Rights

You have the right to:

  • Know what personal information we collect, use, disclose, and share
  • Access the personal information we have collected about you
  • Request deletion of your personal information, subject to certain legal exceptions
  • Correct inaccurate personal information
  • Limit the use or disclosure of sensitive personal information
  • Opt out of the sale or sharing of personal information (we do not sell personal information)
  • Not be discriminated against for exercising your privacy rights

b. Categories of Personal Information Collected

In the past 12 months, we may have collected:

  • Identifiers (name, email address, IP address)
  • Commercial information (order history, transaction data)
  • Internet activity (browsing behavior on our website)

We collect this information for the business purposes described in Section 2 above.

c. Exercising Your Rights

To submit a request to access, correct, or delete your personal information, please contact us using the information in the Contact Us section below. We may need to verify your identity before processing your request.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: support@relxpodusa.com